FAQ

What Apple phones does FugaParade work on?

FugaParade works on any iPhone or iPad running iOS 8.0 or later.

What Android phones does FugaParade work on?

FugaParade has been designed to work on phones running Android 4.1 or later. It works best on phones running Android 5.0 or later.

How long should it take to connect to other phones?

A connection to a nearby Apple phone should be made in around 30 seconds.

Connections between Android phones may take longer – sometimes up to 2 minutes.

Why does my phone not connect to other FugaParade devices?

If you are using an Android device running Android 4.4 or lower your phone will connect to other Android phones, but it won’t connect to Apple devices.

The Bluetooth implementations on some older Android phones are unstable and can cause problems. For these phones there are a few things you can try:

How do I report a problem?

The best way to report a problem is to run the app until the problem appears and then press the menu button (top left) and select the Report A Problem option.

This sends us the logfiles from the app which will help us solve your problem faster. It also saves us asking you lots of tedious questions about what make of phone you have etc.

If you can’t use that option in the app then contact us on [email protected].